Frequently Asked Questions
All
Product & Design
How It Works
Compatibility & Power
Support & Help
How slim is the design of the Card?
The TracerTracking Card features an ultra-slim design, measuring just 1.8mm thin. It seamlessly fits into your wallet without adding bulk or discomfort.
Is the Card waterproof?
Yes, our tracking card is waterproof. It is rated IP67, which means it remains fully functional after being submerged in up to 3 feet of water for 30 minutes—ensuring durability and reliability in various conditions.
How does the Spotminders Tracking Card work?
The Tracer Tracking Card connects seamlessly to the Apple Find My™ network. Add it to the Find My app on your iPhone, and instantly see your wallet’s location anywhere in the world. Lost nearby? Use precision tracking to find it in seconds.
How to set the Card up?
Click on the link for the set up guide - how to setup the Tracer tacking card
Can I track multiple items with the Tracking Card?
Yes, the Tracer Tracking Card is not limited to just your wallet. You can use it to track various items such as luggages, bags, phones, passports, and more, providing comprehensive tracking solutions for your everyday essentials.
Is the Card compatible with non-Apple devices?
Currently, the Tracer Tracking Card is optimized for use only with Apple devices and the Find My app. However, we are continuously exploring opportunities to expand compatibility with other platforms in the future.
Are there any monthly fees?
No monthly fees or subscriptions! You pay once for the Tracer Tracking Card and enjoy all tracking features with no additional costs. The Tracking Card works using the Free Apple Find My app that is pre-installed on all Apple devices.
Does the Card require charging?
Yes, the Tracer Tracking Card features wireless charging capability for your convenience. Simply place it on a compatible charging pad to recharge when needed. A full charge lasts up to 5 months, indicated by a color-changing LED light. Reusable multiple times, more economical.
Tracer Tracking Cards are compatible with standard Qi and MagSafe chargers. Use only certified Tracer chargers and avoid charging on flammable surfaces. Tracer is not responsible for damages arising from third-party accessories or improper charging conditions.
Does the tracking card work with RFID-blocking wallets?
Yes, our tracking card works perfectly with RFID-blocking wallets. It does not interfere with RFID protection, so your cards stay secure while you always know where your wallet is.
How can I contact customer support for assistance?
For any inquiries or assistance regarding Tracer products, including the Tracking Card, please reach out to our customer support team via email at support@tracergoods.com or through our website's contact form. We're here to help!
How slim is the design of the Card?
The Tracer Tracking Card is just 1.8mm thin and about the size of two stacked credit cards, so it fits comfortably in any wallet without adding bulk.
Is the Card waterproof?
Yes, our tracking card is waterproof. It is rated IP67, which means it remains fully functional after being submerged in up to 3 feet of water for 30 minutes—ensuring durability and reliability in various conditions.
How does the Spotminders Tracking Card work?
The Tracer Tracking Card uses Apple’s Find My network to help you locate your wallet and other essentials. Simply add it to the Find My app on your iPhone and track your item anytime.
How to set the Card up?
View step-by-step instructions on how to set up the Tracer Tracking Card.
Can I track multiple items with the Tracking Card?
Yes. The Tracer Tracking Card isn’t limited to just your wallet. You can use it to track luggage, bags, passports, and other everyday essentials.
Is the Card compatible with non-Apple devices?
Currently, the Tracer Tracking Card is optimized for use only with Apple devices and the Find My app. However, we are continuously exploring opportunities to expand compatibility with other platforms in the future.
Are there any monthly fees?
No monthly fees or subscriptions! You pay once for the Tracer Tracking Card and enjoy all tracking features with no additional costs. The Tracking Card works using the Free Apple Find My app that is pre-installed on all Apple devices.
Does the Card require charging?
Yes, the Tracer Tracking Card features wireless charging capability for your convenience. Simply place it on a compatible charging pad to recharge when needed. A full charge lasts up to 5 months, indicated by a color-changing LED light. Reusable multiple times, more economical.
Tracer Tracking Cards are compatible with standard Qi and MagSafe chargers. Use only certified Tracer chargers and avoid charging on flammable surfaces. Tracer is not responsible for damages arising from third-party accessories or improper charging conditions.
Does the tracking card work with RFID-blocking wallets?
Yes, our tracking card works perfectly with RFID-blocking wallets. It does not interfere with RFID protection, so your cards stay secure while you always know where your wallet is.
How can I contact customer support for assistance?
For any inquiries or assistance regarding Tracer products, including the Tracking Card, please reach out to our customer support team via email at support@tracergoods.com or through our website's contact form. We're here to help!
Shipping
When will I receive my order?
Orders are processed within 1–3 business days (Monday–Friday).
Once dispatched, delivery typically takes 6–10 business days, depending on your location.
You’ll receive a shipping confirmation email with tracking details as soon as your order ships, so you can follow it every step of the way.
Please note that delivery times are estimates and may vary slightly due to customs processing or local courier delays.
When will my order be shipped?
Orders are processed and shipped within 1–3 business days (Monday–Friday), excluding weekends and public holidays.
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.
What if my tracking isn't updating?
Sometimes courier systems experience slight delays in updating tracking information. Rest assured that your order is on its way, and updates will appear here as soon as they become available.
If you have any questions or concerns, feel free to contact us at support@tracergoods.com.
I’ve received my order. How do I set up my Tracer tracking card?
Your Tracer card comes with a quick-start guide included in the package — setup only takes a minute.
If you’d like extra help or want to see it in action, visit our Setup Guide for step-by-step instructions and video tutorials, or contact us at support@tracergoods.com.
What if I want to return my order?
No problem. We offer a 100-day risk-free return period from the day you receive your order.
To start a return, simply contact us at support@tracergoods.com with your order number. If your return is approved, we’ll guide you through the next steps.
Returned items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
For full details, please review our Refund Policy.