Terms of service
Last updated: January 21, 2026
Overview
This website is operated by Geneasy, a sole proprietorship registered in the Netherlands.
Tracer is a brand operated under Geneasy.
Throughout the Site, the terms “we”, “us”, and “our” refer to Geneasy, operating under the Tracer brand.
We offer this website, including all information, tools, and services available from this Site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and contributors of content.
If you do not agree to all Terms, you may not access the website or use any Services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state of residence, or that you have given consent for any minor dependents to use this Site.
You may not use our products or Services for any unlawful or unauthorized purpose, nor violate any applicable laws, including intellectual property laws.
Any breach of these Terms may result in immediate termination of your access to the Service.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
Content (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted during transmission.
You may not reproduce, copy, sell, resell, or exploit any portion of the Service without our express written permission.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this Site is inaccurate, incomplete, or outdated.
All content is provided for general information purposes only.
We reserve the right to modify Site content at any time without obligation to update.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We may modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuation.
5. Products or Services
Certain products may be available exclusively online and in limited quantities.
Returns and exchanges are governed by our Refund Policy.
We strive to display products accurately, but cannot guarantee that your device’s display reflects exact colors or details.
We reserve the right to limit sales by person, region, or jurisdiction.
6. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order.
You agree to provide accurate, current, and complete purchase information and to update it promptly.
For details, please review our Refund Policy.
7. Optional Tools
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements.
Use of optional tools is at your own risk.
8. Third-Party Links
We are not responsible for third-party content, accuracy, or transactions.
Please review third-party policies before engaging in transactions.
9. User Comments and Submissions
You grant us the right to use any feedback or submissions without restriction or compensation.
You are responsible for the legality and accuracy of your submissions.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
We reserve the right to correct errors or cancel orders at any time without prior notice.
12. Prohibited Uses
You may not use the Site for unlawful purposes, infringement of rights, malware transmission, spamming, or interference with security features.
Violations may result in termination of access.
13. Disclaimer of Warranties; Limitation of Liability
All products and Services are provided “as is” and “as available.”
To the maximum extent permitted by law, Geneasy shall not be liable for any indirect, incidental, special, or consequential damages.
Nothing in these Terms limits liability where such limitation is not permitted under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Geneasy from any claim arising from your breach of these Terms or violation of any law.
15. Severability
If any provision is found unenforceable, the remaining provisions remain valid.
16. Termination
These Terms remain effective unless terminated by you or us. We may terminate access for violations at any time.
17. Entire Agreement
These Terms constitute the entire agreement between you and us and supersede any prior agreements.
18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict-of-law principles.
Nothing in these Terms affects mandatory consumer rights under applicable EU or international consumer protection laws.
19. Mobile Messaging Terms
The Tracer mobile messaging service is operated by Geneasy.
By subscribing, you consent to receive SMS/text messages related to orders, account updates, customer support, and promotional communications (where permitted by law).
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
Support: support@tracergoods.com
20. Contact Information
Questions about these Terms may be sent to:
📩 support@tracergoods.com
Legal Entity: Geneasy (sole proprietorship)
Country of Registration: Netherlands
Chamber of Commerce (KvK): 81376049
Brand: Tracer
Subheading
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