Shipping policy

Shipping & Delivery

At Tracer, we believe products designed for peace of mind deserve delivery you can trust.

That’s why every order includes complimentary worldwide shipping, handled by reliable global couriers and trusted local partners.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.

During high-volume periods — such as promotions, holidays, or product launches — processing times may extend slightly.

If that happens, you’ll always be notified by email.

Shipping Method

All orders ship via standard international shipping, fully tracked and always complimentary.

We automatically select the fastest and most reliable carrier available for your destination using our global logistics network and local delivery partners.

Shipping Rates

Free worldwide shipping on all Tracer orders.

No handling fees. No hidden costs.

Please note:

Import duties, taxes, or customs fees (if applicable in your country) are not included and remain the responsibility of the customer.

These charges are determined by local customs authorities and are beyond our control.

If customs fees are refused, the shipment may be returned or disposed of without refund.

Estimated Delivery Time

After dispatch, delivery typically takes:

🌍 Worldwide: 6–10 business days

Delivery times are estimates and may vary slightly due to customs clearance, local courier delays, or unforeseen circumstances.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

You can follow your package in real time until it arrives.

Change of Address

Need to update your shipping address?

We’ll do our best to update it before dispatch. Once an order has shipped, address changes cannot be guaranteed.

Order Cancellation

Orders are prepared quickly after purchase.

If you wish to cancel or modify your order, please contact support@tracergoods.com within 2 hours of placing your order.

After this window, your order may already be in processing or shipped.

Delayed, Damaged, or Lost Orders

If your order is delayed, damaged, or appears lost, contact us immediately at support@tracergoods.com with your order number.

We’ll investigate with the carrier and provide a fast and fair resolution — either a replacement or a refund.

Need Help?

For shipping questions, tracking support, or delivery concerns, our team is here for you:

📩 support@tracergoods.com

We’ll make sure your Tracer arrives safely — wherever life takes you.